Cradlepoint netcloud manager

Author: n | 2025-04-24

Cradlepoint NetCloud Manager Release Notes . Release Notes for Cradlepoint's NetCloud Manager Product NetCloud Manager: Managing your Cradlepoint Devices ; Knowledge; Information. Content. Managing your Cradlepoint Devices with NetCloud Manager .

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Is (1) Channel Partner-branded in a manner that differentiates the Managed Service from the Cradlepoint Services and (2) supported by Channel Partner exclusively.“NetCloud Onsite Manager” means the on-premises device management platform of the same name (or a successor product) offered by Cradlepoint, which is not accessed via a cloud service nor hosted by Cradlepoint.“Non-Cradlepoint Items” means hardware, software, materials, or other services or functionality that interoperates with a Service, that is provided by Customer or a third party.“Order Form” means an ordering document, renewal, or online order specifying the Services to be provided hereunder that is entered into between Customer and Cradlepoint or any Channel Partner.“Original Territory” means original shipping country or region as listed on Customer’s order for the services and approved by Cradlepoint.“Service-Specific Terms” means additional Service related terms applicable to specific Services as set out at cradlepoint.com/legal“Services” means (1) the products, Software, and services that are ordered by Customer under an Order Form, (2) services or features ordered online through use of the Services, (3) Evaluation Services, or (4) mobile applications made available by Cradlepoint, all in connection with NetCloud Onsite Manager. Services exclude third party applications, products, or services not provided by Cradlepoint.“Service Term” means the period of time starting on the date that the Service is made available for Customer’s use continuing until the expiration or termination of the subscription as set forth in the applicable Order Form.“Software” means the Cradlepoint operating software, firmware, including Updates, and applicable Documentation. The Software is “on premises” and is will not be hosted by Cradlepoint servers or anywhere else outside of Customer’s own systems.“Updates” means all updates, upgrades, bug fixes, error corrections, and other modifications to the Software, including changes, additions, or deletions of or to features or functionality. U.S. Public Sector Addendum This U.S. Public Sector Addendum (“Addendum”) is incorporated into and forms part of the Cradlepoint End User Agreement located at (the “Agreement”). Capitalized terms used in this Addendum and not otherwise defined herein have the meaning given to them in the Agreement.This Addendum applies to United States government customers, including entities of the United States

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Except as set forth in Section 2.3; (c) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of any portion of the Service, documentation or data related to the Service (provided that reverse engineering is prohibited only to the extent such prohibition is not contrary to applicable law); (d) modify, translate, or create derivative works based on the Service; (e) run or use any processes that run or are activated while Customer is not logged on to the Services or that “crawl,” “scrape,” or “spider” the Service; (f) facilitate any disruption, threat, or attack on the Services such as through the distribution of Malicious Code, denial-of-service attack, unauthorized penetration testing, or other action that poses a security risk to the Services, Cradlepoint’s systems, or other users of the Services; (g) move the Services or any related hardware to any other country other than the Original Territory, unless authorized in writing by Cradlepoint; or (h) use the Services in any manner that (i) is illegal, harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable (including without limitation, accessing any computer, computer system, network, software, or data without authorization, breaching the security of another user or system, and/or attempting to circumvent any user authentication or security process), (ii) impersonates any person or entity, including without limitation any employee or representative of Cradlepoint, (iii) is unwanted such as sending unsolicited bulk, commercial, or spam messages in violation of law; (iv) places an unreasonable or unexpected load on the Services; or (v) may subject Cradlepoint to liability.Managed Services. If a Channel Partner desires to offer a Managed Service, and if approved by Cradlepoint, then Channel Partner must participate in Cradlepoint’s managed service provider partner program for NetCloud Onsite Manager and/or enter into a separate agreement with Cradlepoint to obtain the right to offer a Managed Service related to NetCloud Onsite Manager. Channel Partner acknowledges that in connection with offering a Managed Service it is the Customer subject to the terms of this Agreement. Channel Partner will: (a) hold

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Or cooperation and assistance shall not relieve Customer of its defense and indemnity obligations hereunder, except to the extent that such delay or failure materially prejudices Customer’s ability to defend such Covered Claim. Customer, at its sole expense, shall promptly assume the defense of the Covered Claim after receipt of notice of such Covered Claim from Cradlepoint and shall have sole control over the defense of the Covered Claim, including any proposed settlement thereof (subject to the requirements below with respect to settlement), using counsel of its own choosing and approved by Cradlepoint, with such approval not to be unreasonably withheld. Cradlepoint, in its sole discretion, may participate in (but not control) the defense of a Covered Claim using its own counsel at its own expense. Cradlepoint shall not make any statements or admissions that may prejudice or impact Customer’s defense or settlement of the Covered Claim. Customer shall not settle any Covered Claim without first obtaining Cradlepoint’s prior written consent where the settlement of such Covered Claim results in any admission of wrongdoing or liability on the part of Cradlepoint, fails to grant Cradlepoint a release of all claims in the suit or proceeding, or imposes any obligation or liability on Cradlepoint (other than monetary liability for Cradlepoint that is fully indemnified by Customer). Further, the parties agree that any amounts paid or payable hereunder by Customer with respect to a Covered Claim in connection with a final court judgment, a fine assessed by a governmental authority, or pursuant to a settlement that is approved by Cradlepoint, shall constitute direct damages for purposes of the Agreement.U.S. GOVERNMENT MATTERS; EXPORT CONTROLU.S. Government End Use Provisions. Cradlepoint provides the Services, including related software and technology, for ultimate federal government end use in accordance with the following: The Services consist of “commercial items,” as defined at FAR 2.101. In accordance with FAR 12.211-12.212 and DFARS 227.7102-4 and 227.7202-4, as applicable, the rights of the U.S. Government in connection with the Services shall be solely as provided in this Agreement, except that, for U.S. Department of Defense end users, technical data customarily provided. Cradlepoint NetCloud Manager Release Notes . Release Notes for Cradlepoint's NetCloud Manager Product NetCloud Manager: Managing your Cradlepoint Devices ; Knowledge; Information. Content. Managing your Cradlepoint Devices with NetCloud Manager .

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Nature of the Services and the lack of a connection to the Internet and/or Cradlepoint’s cloud servers are features that must be opted into by Customer and that Customer can change as part of its ability to manage the Services. Customer acknowledges and agrees that it will only change settings allowing the Services to connect to the Internet and/or Cradlepoint’s cloud servers if it intends and desires such connection. Access to Updates and the Services generally may require Customer to access and use Cradlepoint’s NetCloud Manager Services, which is a cloud-connected service, and/or the Internet. Cradlepoint may, in its discretion, also provide access to APIs and SDKs to enable connection to and integration with third party applications.Provision of Purchased Services. Customer will purchase Services from a Channel Partner for a designated Service Term and Entitlement as set forth in an Order Form. Access to NetCloud Onsite Manager requires End Users to download, install, run, and update from time to time the Software. Subject to Customer’s and End Users’ use of the Services in accordance with this Agreement and applicable Documentation, Cradlepoint will: (a) allow Customer to use the Services pursuant to this Agreement and Documentation, (b) subject to Customer’s compliance with all of the terms and conditions of the Agreement, grant Customer and its End Users, only for so long as Customer has an active and paid subscription to the Services, a limited, personal, non-sublicensable, non-transferable, non-exclusive license to internally use the Software only in accordance with any accompanying documentation, and only as required to access the Services in accordance with this license., and (c) provide the Services in accordance with laws and government regulations applicable to Cradlepoint’s provision of its Services to its customers generally without regard for Customer’s particular use of the Services. The Services may only be available for use with certain Cradlepoint devices and hardware, which are subject to change from time to time. Customer acknowledges and agrees that the Entitlements are enforced locally on the Services and if Customer attempts to use Services outside of the terms of the Entitlements or this Agreement, the Services

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Cloud servers hosting the Services (including a denial of service attack) or other event that may create a risk to the Services, to Customer or to any other user of the Services; (e) Customer’s use of the Services disrupts or poses a security risk to the Services or any other user of the Services, may harm Cradlepoint’s systems or any other user of the Services, or may subject Cradlepoint or any third party to liability; (f) Customer is in default of Customer’s payment obligations hereunder; or (collectively, “Service Suspensions”). Customer understands that many of the reasons for suspension listed above are imposed on Cradlepoint by third party licensors, are subject to change without notice, and may result in Customer’s access to the Services being suspended because of the actions of other users. Cradlepoint will make commercially reasonable efforts, circumstances permitting, to provide written notice of any Service Suspension to Customer (including notices posted on the website or sent to Customer’s registered e-mail address) and to provide updates regarding resumption of Customer’s access to the Services following any Service Suspension. If Cradlepoint receives any notice or claim that any Customer Data, Customer Content, or activities hereunder with respect to any Customer Data or Customer Content, may infringe or violate rights of a third party or any applicable law or regulation, Cradlepoint may (but is not required to) suspend activity hereunder with respect to that Customer Data or Customer Content.WARRANTY AND DISCLAIMERLimited Hardware Warranty. All hardware products sold as components of the Services include a limited warranty (as set forth in the Cradlepoint Warranty, located at: against defects in materials and workmanship through the designated last date of support, as set forth in Cradlepoint’s End of Life Policy, available at (the “EOL Policy”) when: (a) used in accordance with Cradlepoint’s product documentation and (b) the hardware products are under a continuous, fully paid-up subscription to the Services and/or Cradlepoint NetCloud Manager Services. Cradlepoint’s limited hardware product warranty is non-transferable and extends only to the original purchaser of the products either directly from Cradlepoint or from a Channel Partner.Limited Software Warranty. Cradlepoint represents

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Service providers a worldwide, royalty-free, non-exclusive, irrevocable, sublicensable, limited right and license as necessary to provide, support, and ensure proper operation of the Services in accordance with this Agreement to: (a) host, use, copy, display, store, transmit, and modify Customer Data and Subscriber Data, and (b) host, copy, transmit, and display Customer Content.Customer’s Right to Data and Content. Customer represents and warrants to Cradlepoint that: (a) it has valid legal bases for its data processing and obtained all necessary consents to provide contact details and any personal data that Customer provides to Cradlepoint; (b) it has complied with all applicable privacy, employment, consumer protection, marketing and data security laws and government guidelines, including without limitation all laws that apply to collecting, accessing, using, disclosing any Customer Data and Subscriber Data that Customer provides to Cradlepoint, and laws applicable to protection of minor children and students; (c) it has notified the relevant data subjects that Cradlepoint will be given such information for use in accordance with the terms of this Agreement; and (d) it has the right to access and use Customer Content in connection with the Services. Customer shall notify Cradlepoint as soon as reasonably practicable of any amendments required to any personal data either through the Service or as otherwise directed in the Privacy Notice. If Customer receives any notice or claim that any Customer Data, Subscriber Data, Customer Content, or activities hereunder with respect to any Customer Data, Subscriber Data, or Customer Content, may no longer be used or must be removed, modified, or disabled to avoid violating any third-party rights or any applicable law or regulation, Customer will do so promptly. If Customer does not, then Cradlepoint may (but is not required to) suspend activity hereunder with respect to that Customer Data, Subscriber Data, and Customer Content.Use of Cradlepoint Data. Notwithstanding anything else in this Agreement or otherwise, Cradlepoint may collect, compile, and use Cradlepoint Data to the extent such Cradlepoint Data is provided to Cradlepoint or a Channel Partner by Customer. Cradlepoint owns all right, title and interest in and to the Cradlepoint Data and may

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Acceptance of the End User Agreement PLEASE REVIEW THIS AGREEMENT CAREFULLY. ONCE ACCEPTED, THIS BECOMES A BINDING LEGAL AGREEMENT BETWEEN CRADLEPOINT AND CUSTOMER AND PREVAILS OVER ANY INCONSISTENT PROVISIONS IN ANY AGREEMENT WITH A CHANNEL PARTNER. THIS AGREEMENT DEFINES THE TERMS OF USE FOR THE SERVICES AND ANY HARDWARE OR SOFTWARE REQUIRED TO DELIVER THE SERVICES (DEFINED BELOW). THIS AGREEMENT ALSO INCORPORATES ANY SERVICE-SPECIFIC TERMS AND CONDITIONS THAT APPLY TO PURCHASED SERVICES. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF YOUR EMPLOYER OR ANOTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND CUSTOMER. IF YOU ARE VIEWING THIS AGREEMENT DURING THE PROCESS OF INSTALLING, ACCESSING, OR DEPLOYING A SERVICE, YOU ACKNOWLEDGE THAT BY PROCEEDING TO INSTALL, ACCESS, DEPLOY, OR USE THE SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT. CUSTOMER’S CONTINUED USE OF SERVICES PROVIDED BY CRADLEPOINT SHALL ALSO CONSTITUTE ACCEPTANCE OF THE TERMS OF THIS AGREEMENT. IF YOU DO NOT HAVE AUTHORITY TO BIND CUSTOMER, OR CUSTOMER DOES NOT AGREE TO BE BOUND BY ALL OF THE TERMS IN THIS AGREEMENT, INCLUDING THE PRIVACY NOTICE, DO NOT PROCEED WITH THE ACCOUNT REGISTRATION OR SETUP PROCESS AND DO NOT USE THE SERVICES.CRADLEPOINT DOES NOT GUARANTEE THAT THE SERVICES ARE AVAILABLE IN OR MAY BE USED IN ALL COUNTRIES OR JURISDICTIONS. CRADLEPOINT MAY RESTRICT THE AVAILABILITY OF OR MODIFY SERVICES IN ANY LOCATION TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.This Agreement governs both Customer’s: (1) purchase and use of Cradlepoint Services, and (2) provision and use of any Limited Release Services.Customer represents that it is not a direct competitor of Cradlepoint and will not give access to the Services to any competitor of Cradlepoint or for purposes of benchmarking or other competitive purposes, unless Cradlepoint has provided express written consent.Capitalized terms have the definitions stated in this Agreement. CRADLEPOINT’S PROVISION OF SERVICESDescription of Services. NetCloud Onsite Manager provides Customer with an on-premises network management platform to configure, deploy, monitor, operate, and troubleshoot purpose-built LTE or 5G router and adapter endpoints to manage Customer’s wireless WAN locally, without ongoing connection to the Internet. The on-premises. Cradlepoint NetCloud Manager Release Notes . Release Notes for Cradlepoint's NetCloud Manager Product

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(including related hardware) may not function as intended or cease functioning entirely. The Services are intended for use only in the Original Territory and the above license extends to use within the Original Territory.Customer Support. Cradlepoint and/or its designated Channel Partners will use commercially reasonable efforts to provide Cradlepoint standard support for the Services to Customer during the designated Service Term and in accordance with Cradlepoint policy then in effect at no additional charge, and/or upgraded support if purchased. Customer may be required to grant remote access to its devices or systems to Cradlepoint and/or a designated Channel Partner in order to receive support.Updates or Additional Services. Cradlepoint may make available Updates to the Services in its sole discretion for any purpose deemed appropriate by Cradlepoint. Customer may only receive and use Updates or purchase additional Services beyond the current Entitlement if Customer has a current, unexpired subscription to the Services. Customer shall download, and install all Updates as released by Cradlepoint during the designated Service Term. Cradlepoint may present new terms or a revised version of this Agreement for Customer’s acceptance at the time such Update is made available. Cradlepoint will use reasonable efforts to give Customer prior notice of any material Updates and changes to this Agreement, which notice may be provided via the Services, email, or other notification method.Evaluation Services. If Cradlepoint makes Evaluation Services available to Customer, Customer may only use the Evaluation Services on a temporary basis for the period of time designated by Cradlepoint or the Channel Partner (the “Evaluation Period”). If there is no Evaluation Period specified, such use is limited to 90 days after the Evaluation Services are made available to Customer. If Customer does not stop using the Evaluation Services or the hardware on which it is authorized for use by the end of the Evaluation Period, Cradlepoint or a Channel Partner may invoice Customer for the applicable list price and Customer agrees to pay such invoice. The Evaluation Services may contain bugs, errors, or other issues. Unless approved by Cradlepoint, Customer will not use Evaluation Services in a production environment.

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Use, reproduce, sell, develop, and publicize Cradlepoint Data, provided that it does not identify Customer or Customer’s Confidential Information. To the extent needed to perfect Cradlepoint’s ownership in the Cradlepoint Data, Customer hereby irrevocably assigns all right, title, and interest in such Cradlepoint Data to Cradlepoint.Protection of Customer Data. Cradlepoint will maintain, and requires its subprocessors to maintain, reasonable administrative, physical, and technical safeguards to prevent unauthorized access to or disclosure of Customer Data and Subscriber Data, as described in the Documentation and Cradlepoint’s Privacy Notice. Subject to Section 3.3, after termination of all Services provided to Customer, Cradlepoint will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control in accordance with Cradlepoint’s data retention policy, unless legally prohibited.Compliance with Privacy Laws. Unless otherwise expressly set forth in writing by Cradlepoint, Customer acknowledges that it is the data controller (or equivalent term used in the applicable law) of Customer Data, as defined under applicable privacy laws. Cradlepoint may process and store Customer Data in the United States, the European Economic Area (the “EEA”), or outside of the country where it was collected. Cradlepoint may transfer Customer Data outside the EEA using the standard contractual clauses pursuant to the Commission Decision of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, or any replacing version of such clauses adopted by the European Commission. Customer agrees that Cradlepoint may use subcontractors and subprocessors to provide the Service and such subcontractors and subprocessors may process Customer Data. Customer may transfer and access Customer Data from multiple locations around the world consistent with its global operations and in compliance with appliable laws and regulations. If Customer or its End Users use the Services in a location with local laws that regulate collection and use of data about individuals and transfer of such data outside of such jurisdiction,. Cradlepoint NetCloud Manager Release Notes . Release Notes for Cradlepoint's NetCloud Manager Product NetCloud Manager: Managing your Cradlepoint Devices ; Knowledge; Information. Content. Managing your Cradlepoint Devices with NetCloud Manager .

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Customer accepts responsibility for compliance with all such applicable laws. The parties acknowledge that Cradlepoint is service provider as defined by the California Consumer Privacy Act of 2018 (as amended) and as may be defined under other U.S. state laws. For more information, please see Cradlepoint’s privacy policy at cradlepoint.com/privacy.Software Updates. Customer should always use the most recent version of the Software and install patches and security fixes as soon as they are made available for download by Cradlepoint. Failure or delay to download increases security risks, including the ability to safeguard Customer Data. Cradlepoint is not responsible for any security incidents resulting from Customer’s delay or failure to download. Cradlepoint shall have no liability for any claim based on or arising from, nor any obligations under this Agreement related to, the use of any version of the products that is not supported by Cradlepoint at the time the claim arises.INTELLECTUAL PROPERTY RIGHTSReservation of Rights. Except as expressly set forth herein, Cradlepoint alone (and its licensors, where applicable) will retain all intellectual property rights relating to the Services, including Software, Evaluation Services, Limited Release Services, Cradlepoint Data, and any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by Customer or any third party relating to the Services, which are hereby assigned to Cradlepoint. Customer will not copy, distribute, reproduce, or use any of the foregoing except as expressly permitted under this Agreement. This Agreement is not a sale and does not convey to Customer any rights of ownership in or related to the Service or any intellectual property rights. Customer retains any ownership rights in and to the Customer Content and Customer Data. As between them, each party retains all ownership rights in and to its Confidential Information.PAYMENT OF FEESFees. Customer will pay the applicable Fees, without any right of set-off or deduction. All payments will be made in accordance with the payment schedule and the method of payment set forth in the Order Form. If Customer uses the Services in excess of the applicable Entitlement, Customer shall notify Cradlepoint or the Channel Partner and, regardless of whether